Frequently asked questions

Here are the frequently asked questions and answers:


1. What are the prices for the products?
The retail prices are on the website in US Dollars. We provide free shipping from Russia by regular post. If you like to buy in bulk - please write us to get special prices for wholesale orders.


2. Do you sell original Hendel products?
Yes, we are Hendel distributor in Russia, all the products are original and directly from the factory. We can provide all certificates confirming the product original production.


3. Where do you ship from?
All orders are shipped from Moscow, Russia by regular post.


4. What are the payment options?
We can accept:
- Payment by card online - We send the link to our payment merchant gateway where you make an online payment.
- PayPal - we send the Paypal invoice.
- Western Union - you make a transfer in bank or online.

More detailes about shipping and payment are here


5. Can I make a payment upon receivement?
Unfortunatelly we do not have cash on delivery option, it is not possible with the international shipment from Russia. If you have any doubts - please choose PayPal payment, it is the most safe option for the customer.


6. Which countries do you ship?
We ship worldwide. Shipping time depends upon your country.


7. How to place an order?
You can place an order on our website. After we receive it we will contact you by email or whatsapp to confirm the order and the payment option.
You can also write us and we will place an order for you.


8. What are the order steps?
You choose the product, quantity you need and the payment method.
We send you the payment instructions.
You make a payment.
We ship the order and provide you the tracking number to track the parcel online.


Any more questions - please contact us.